Job Description
The Service Technician is responsible for quality installation practices including upgrades, disconnects, and troubleshooting of all existing services including IP and RF-based video, voice, internet, DISH, and DIRECTV.
Perform reconnects, requested and non-pay disconnects, and changes of service, adhering to company procedures and safe work practices to provide or remove services
Routinely perform fiber optic troubleshooting with 1310, 1490, and 1550 nm wavelengths
Administer router, access point, Bridge, and Wi-Fi processes
Perform troubleshooting and solution methodologies for IP and LAN networks
Install all types of CAT5/CAT6 drop wire
Install connectors on CAT5/CAT6 drop wire
Troubleshoot IP issues from telecommunications demarcation to customer premise equipment
Successfully install all ancillary equipment provided to subscribers
Identify fiber connectors and color codes
Configure customer PCs for successful internet operation
Test and tone all drop wires from equipment room to end user location
Work on an on-call schedule rotation
Perform other duties as assigned
Minimum of 5 years experience installing, testing, and troubleshooting cable, phone, and internet services
Experience with fiber optic cabling
Proficient using small hand tools and larger power tools
Active and clean, non-restrictive state-issued drivers license in the state of employment
Comfortable working on ladders and at heights
High school diploma or equivalent required; Associates Degree in Internet Technologies or Engineering preferred
Cisco Certifications such as CCT or CCENT entry-level certificates and Microsoft Certifications such as MCSA for Office preferred
Ability to work days, weekends, evenings, and holidays and participate in on-call rotation as needed
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